Target audiences
- Managers dealing with team conflicts
- Human resources professionals
- Team leads navigating interpersonal issues
- Leaders looking to create harmonious work environments
- Professionals aiming to handle disagreements constructively
Conflict is inevitable in any workplace, but how you manage and resolve it can make all the difference. This 5-day Conflict Resolution and Management training will provide you with the skills and knowledge to handle conflicts effectively and professionally, creating a more harmonious work environment. You will learn about different conflict resolution strategies and techniques, as well as how to effectively communicate and negotiate in high-stress situations. The program also covers ways to identify and address the root causes of conflict, preventing future conflicts from arising.
Training Objectives:
- Understand the nature and types of workplace conflicts
- Learn how to identify and address the root causes of conflict
- Develop skills for effective communication and negotiation in high-stress situations
- Learn various conflict resolution strategies and techniques
- Gain confidence in handling difficult situations and conversations
- Develop the ability to facilitate mediation and conflict resolution meetings
- Learn how to create a positive and productive work environment
Conflict Resolution and Management is an essential skill set for any leader, manager, or team member to have. By attending this five-day training program, you will learn how to effectively resolve conflicts and manage them in a way that benefits the team and organization. You will also gain the skills and knowledge needed to create a positive and productive work environment that encourages open communication and constructive problem-solving. With these skills, you can help your team and organization achieve greater success and reach their full potential.
Day 1: Understanding Workplace Conflict
- Types of conflicts in the workplace
- Common causes of conflict
- The impact of conflict on individuals and teams
Day 2: Effective Communication and Negotiation Skills
- Communication styles and how they impact conflict
- Active listening and effective questioning
- Negotiation strategies and techniques
Day 3: Conflict Resolution Strategies
- Collaborative problem-solving
- Compromise and win-win solutions
- Assertiveness and conflict resolution
Day 4: Mediation and Facilitation Skills
- Mediation techniques and process
- The role of a mediator in conflict resolution
- Facilitating conflict resolution meetings
Day 5: Prevention and Building Positive Work Environments
- Preventing conflicts from arising
- Developing a positive and productive work environment
- Conflict resolution and management best practices
All our courses are provided in business centers located close to the city center.
After your course registration is complete, you will receive the invoice and comprehensive course details, which encompass information about the venue, instructor, classroom location and various logistical aspects.
For more details please contact us here