Target audiences
- Customer service representatives
- Account managers focused on customer relationships
- Client relationship managers
- Sales professionals aiming to enhance customer satisfaction
- Professionals involved in customer support
The Customer Service and Customer Relationship Management training program is designed to provide participants with the skills and knowledge necessary to deliver exceptional customer service and manage customer relationships effectively. The program covers a range of topics, including customer communication, problem-solving, conflict resolution, and building customer loyalty.
Objectives:
- Develop an advanced understanding of customer service and customer relationship management
- Learn to communicate effectively with customers
- Develop problem-solving and conflict resolution skills
- Understand the importance of building customer loyalty
Throughout the program, participants will engage in lectures, case studies, group discussions, and practical exercises to help them develop the skills necessary to succeed in customer service and customer relationship management. By the end of the training program, participants will have an advanced understanding of customer service and customer relationship management, be able to communicate effectively with customers, develop problem-solving and conflict resolution skills, and understand the importance of building customer loyalty.
Day 1: Introduction to Customer Service and Customer Relationship Management
- Overview of customer service and customer relationship management
- Importance of customer service for organizational success
- Understanding the customer experience
Day 2: Effective Customer Communication
- Techniques for effective customer communication
- Active listening and questioning skills
- Developing empathy for customers
Day 3: Problem-Solving and Conflict Resolution
- Identifying and analyzing customer problems
- Developing effective problem-solving skills
- Techniques for resolving conflicts with customers
Day 4: Building Customer Loyalty
- Understanding the importance of customer loyalty
- Techniques for building customer loyalty
- Best practices for maintaining customer relationships
Day 5: Managing Customer Feedback
- Collecting and analyzing customer feedback
- Developing action plans based on customer feedback
- Continuously improving customer service and relationship management
All our courses are provided in business centers located close to the city center.
After your course registration is complete, you will receive the invoice and comprehensive course details, which encompass information about the venue, instructor, classroom location and various logistical aspects.
For more details please contact us here