Target audiences
- IT operations managers
- IT service desk agents
- Service transition managers
The Information Technology Infrastructure Library (ITIL 4 Foundation) training is designed for IT professionals who want to gain a fundamental understanding of the latest version of ITIL. Participants will learn the key concepts, principles, and practices of ITIL 4 Foundation, which is the most widely used IT service management framework globally. The training covers the entire ITIL service lifecycle, from strategy to operation, with an emphasis on continual improvement.
Objectives:
- Understand the core concepts and principles of ITIL 4 Foundation
- Learn how to apply the ITIL framework to improve IT service management
- Gain a comprehensive understanding of the ITIL service lifecycle stages and their importance
- Acquire the skills to align IT services with business requirements and objectives
- Learn how to create value for customers and stakeholders through the delivery of quality IT services
- Develop an understanding of the key ITIL practices and their interrelationships
- Gain the knowledge and skills required to take the ITIL 4 Foundation certification exam, if desired.
Last Paragraph: Upon completion of this training, participants will have the necessary knowledge and skills to understand and apply the ITIL 4 framework to improve IT service management within their organizations. They will have a comprehensive understanding of the ITIL service lifecycle stages, the key practices, and their interrelationships.
Day 1: Introduction to ITIL 4 Foundation
- What is ITIL?
- ITIL service value system
- Key concepts and principles
Day 2: ITIL Service Strategy
- Service strategy and value creation
- Service portfolio management
- Demand management
- Financial management for IT services
Day 3: ITIL Service Design
- Service design and value creation
- Service level management
- Service catalog management
- Availability management
- Capacity management
Day 4: ITIL Service Transition
- Service transition and value creation
- Change management
- Knowledge management
- Service asset and configuration management
Day 5: ITIL Service Operation and Continual Improvement
- Service operation and value creation
- Incident management
- Problem management
- Continual service improvement
All our courses are provided in business centers located close to the city center.
After your course registration is complete, you will receive the invoice and comprehensive course details, which encompass information about the venue, instructor, classroom location and various logistical aspects.
For more details please contact us here