Target audiences
- Administrative assistants
- Office managers
- Purchasing agents
- Sales coordinators
- Professionals involved in vendor negotiations
The Negotiation Skills for Administrative Professionals training program is designed to provide administrative professionals with the skills and knowledge necessary to negotiate effectively in various workplace situations. The program will cover a range of topics, including the importance of preparation, strategies for effective communication, and techniques for reaching mutually beneficial outcomes.
Objectives:
- Understand the importance of negotiation skills in the workplace
- Develop effective communication and listening skills for negotiations
- Learn strategies for successful preparation and planning
- Practice techniques for building rapport and managing conflict
- Gain an understanding of ethical considerations in negotiations
The training program will include lectures, case studies, group discussions, and practical exercises. Participants will have the opportunity to apply the concepts learned in the training program to real-world negotiation scenarios. By the end of the training program, participants will have the skills and knowledge necessary to negotiate effectively, build rapport and trust with counterparts, manage conflicts and ethical considerations, and reach mutually beneficial outcomes.
Day 1: Introduction to Negotiation Skills
- The importance of negotiation skills in the workplace
- Basic principles of effective negotiation
- Understanding different negotiation styles
Day 2: Effective Communication for Negotiations
- Active listening techniques for successful negotiations
- Nonverbal communication and body language in negotiations
- Strategies for persuasive communication in negotiations
Day 3: Preparation and Planning for Negotiations
- Identifying goals and objectives for negotiations
- Strategies for gathering information and data
- Creating a negotiation plan and strategy
Day 4: Techniques for Successful Negotiations
- Building rapport and establishing trust
- Identifying common negotiation tactics and how to respond to them
- Strategies for managing conflict and reaching mutually beneficial outcomes
Day 5: Ethics in Negotiations
- Understanding ethical considerations in negotiations
- Identifying and avoiding common negotiation pitfalls
- Practice negotiating scenarios with an emphasis on ethical decision-making
All our courses are provided in business centers located close to the city center.
After your course registration is complete, you will receive the invoice and comprehensive course details, which encompass information about the venue, instructor, classroom location and various logistical aspects.
For more details please contact us here